Focusing on you, our customer

As our customer you are our highest priority, and in our work we do everything we can to meet your needs in the best way possible and to find solutions to the challenges facing you. To get a better understanding of these things it is important for us to continually get input on our work and how you see us as a partner. Here we tell you more about our work on this.

Whether you are part of a big multinational, run your own business, are a user or an end-consumer, your input is an important focus of our work. Among other things, your input helps us to develop better services, improve our relationship and interaction with you as our customer, and make better strategic decisions so that we can support your business. This means that as a customer you are able to have an influence, both when we create new services and more generally. This is what one of our customers says about our customer-focused work: 

“As a UC customer I feel they are always paying attention to me, and various suggestions I have made for improvements have been taken up”

Improved customer experience 

The experience that you, as a customer, have with us at UC is incredibly important. That’s why we get together across different areas throughout UC to improve together and share our experience. It ensures that we prioritise the right things and that no important elements are missed. The input you provide is well taken care of by the person responsible, who always works to give you the best customer experience possible. 

To ensure that we are moving in the right direction we have key indicators that we have established jointly and that we monitor, all in order to constantly improve. In addition, we continually train our colleagues so that they know how to make the best use of the input we get – an important tool in our work to improve the customer experience. 

Received a customer survey?

However you come into contact with us, we want to ensure that you have the best possible experience. One tool we use to ensure that the experience is optimal is to ask for feedback from you through various surveys. You might receive a survey after a meeting with your contact person here or when we have carried out an integration project jointly with you as the customer. 

Safe and secure 

It is important to us that you feel secure when you respond to a survey and that you can feel sure that it comes from us. We work in partnership with MarketDirection to carry out the customer surveys mentioned below. MarketDirection is our data processor for this. They send out the surveys and process the results. Both we and MarketDirection must comply with the General Data Protection Regulation (GDPR). All personal data is treated as confidential. 
 
If we need to, we might contact you with further questions about your responses – but only if you consent to this in the survey. The data collected is never used for marketing purposes or sold. Our customer surveys never ask for account details or sensitive personal data. The surveys sent out are addressed personally to the person who receives them. Of course, participation is voluntary. And you can unsubscribe from future customer surveys at any time using the link in your invitation to take part in a particular survey.  

When you might receive a survey 

• If you have been in contact with us in any way we may send out a survey to evaluate your experience
• Now and then we also send out customer surveys to find out your general opinion of us 
• If we have carried out a major integration project with you as our customer 

Any questions? 

If you have any questions about the customer surveys or how we work on the customer experience please get in touch with your contact at UC or via hej@uc.se and we will be happy to tell you more.